Refund and Cancellation Policy

Last updated: August 1, 2026

This policy explains how subscription cancellations, trials, and refunds work for SubDox.

1. Free Trial

New accounts receive a 3-day free trial with full access to the features included in the selected plan. No payment is collected during the trial. You may cancel at any time during the trial period at no cost, and you will not be charged.

If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged for the first billing period.

2. Subscription Billing

• Subscriptions are billed in advance, either monthly or annually, depending on the plan you select.
• Billing is processed by Lemon Squeezy, our payment processor and Merchant of Record.
• Your subscription automatically renews at the end of each billing period unless canceled beforehand.

3. Cancellations

• You may cancel your subscription at any time from your account’s Billing page.
• When you cancel, you retain full access to the Service until the end of your current paid billing period. You will not be charged again after cancellation.
• We do not offer prorated refunds for the unused portion of a billing period when you cancel mid-cycle, except as described in Section 4.

4. Refunds

As a general rule, subscription fees are non-refundable. However, we will consider refund requests in the following circumstances:

• Billing error: if you were charged in error (for example, charged twice for the same period, or charged after a cancellation that should have taken effect).
• Service unavailability: if the Service was substantially unavailable to you for an extended period due to an issue on our end, and we were unable to resolve it in a reasonable time.
• First-time subscribers: if you are within the first 7 days of your first paid billing cycle and have not made substantial use of the Service, you may request a full refund.

To request a refund, contact us at support@subdox.net with your account email and the reason for your request. We aim to respond to all refund requests within 3 business days. Approved refunds are processed back to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

5. Downgrades

If you downgrade from a higher plan to a lower plan, the change takes effect at the start of your next billing cycle. You will not receive a refund for the difference in price for the current cycle, and you will retain access to your current plan’s features until the downgrade takes effect.

6. Chargebacks

If you believe you have been charged in error, we ask that you contact us directly first at support@subdox.net so we can resolve the issue quickly. Initiating a chargeback with your bank or card issuer without first contacting us may result in suspension of your account while the dispute is investigated.

7. Data After Cancellation

Following cancellation, your account data and uploaded documents are retained for up to 90 days, during which you may reactivate your subscription to regain access. After this period, your data may be permanently deleted in accordance with our Privacy Policy.

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Material changes will be communicated via email or a notice within the Service.

9. Contact Us

For billing questions, cancellations, or refund requests, contact:

Email: support@subdox.net

Website: https://subdox.net